Refund Policy

Introduction

At Info Panel Net, we value your satisfaction with our products and services. This Refund Policy outlines the conditions under which we provide refunds for purchases made through our website at infopanelnet.sbs.

Please read this policy carefully to understand when refunds are available and how to request them. By making a purchase from Info Panel Net, you agree to the terms of this Refund Policy.

Products and Services Covered

This Refund Policy applies to the following products and services:

• Online courses and educational materials
• Digital downloads (e-books, guides, templates)
• Premium memberships and subscriptions
• Workshop registrations
• Consultation services

For physical products (if applicable), please refer to our separate Shipping and Returns Policy.

Refund Eligibility

Digital Products and Downloads

Due to the nature of digital products, we generally do not offer refunds on digital downloads (e-books, guides, templates) once they have been downloaded or accessed. However, we may consider refunds in the following circumstances:

• The digital product is materially different from its description on our website
• Technical issues prevent you from accessing or downloading the product after multiple attempts
• You have accidentally purchased the same digital product twice within a short period

Online Courses

We offer a 14-day money-back guarantee for our online courses, subject to the following conditions:

• The refund request is made within 14 days of purchase
• You have not completed more than 25% of the course content
• You provide specific feedback about why the course did not meet your expectations

Premium Memberships and Subscriptions

For premium memberships and recurring subscriptions:

• Monthly subscriptions: You may cancel at any time, but we do not provide partial refunds for the current billing period
• Annual subscriptions: Refunds may be issued on a prorated basis if requested within 30 days of purchase or renewal
• Lifetime memberships: Refunds may be available within 30 days of purchase if you are not satisfied with the service

Workshop Registrations

For virtual or in-person workshop registrations:

• Full refunds are available if cancelled more than 14 days before the scheduled workshop
• 50% refunds are available if cancelled between 7-14 days before the scheduled workshop
• No refunds are available if cancelled less than 7 days before the scheduled workshop
• If Info Panel Net cancels a workshop, full refunds will be issued automatically

Consultation Services

For scheduled consultation services:

• Full refunds are available if cancelled more than 48 hours before the scheduled consultation
• Rescheduling is available at no additional cost if requested more than 24 hours in advance
• No refunds for missed appointments without prior notice

Non-Refundable Items

The following items are generally non-refundable:

• Digital products after download or access has been granted
• Custom or personalized services already delivered
• Services that have been fully rendered
• Promotional bundles or heavily discounted items marked as "final sale"

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] with the subject line "Refund Request"
2. Include your order number, the date of purchase, and the product or service for which you're requesting a refund
3. Provide a brief explanation of why you're requesting a refund
4. If applicable, include any relevant screenshots or evidence supporting your request

Alternatively, you can submit a refund request through our Contact Form on our website.

Refund Review Timeline

We will review all refund requests promptly:

• Most refund requests are processed within 3-5 business days
• You will receive an email notification regarding the status of your refund request
• If additional information is needed, our team will contact you

Refund Methods

Approved refunds will be issued using the original payment method:

• Credit/debit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer
• PayPal refunds are usually processed within 1-3 business days
• Bank transfers may take 5-7 business days to process

In some cases, we may issue refunds as store credit if the original payment method is no longer available or at your request.

Special Circumstances

Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services, please contact our technical support team at [email protected] before requesting a refund. We are committed to resolving technical issues promptly.

Account Termination

If your account is terminated due to violations of our Terms and Conditions, you may not be eligible for refunds on active subscriptions or previously purchased products.

Promotional Offers and Discounts

Products or services purchased with promotional codes or special discounts may be subject to modified refund terms, which will be clearly stated at the time of purchase.

Force Majeure

In cases of events beyond our reasonable control (such as natural disasters, pandemic restrictions, etc.), we may modify our refund policy for affected services, particularly for in-person events.

Exceptions and Discretionary Refunds

We recognize that exceptional circumstances may arise. Info Panel Net reserves the right to approve refunds outside of this policy on a case-by-case basis. These exceptions are made at our sole discretion and do not constitute a waiver of this policy for future transactions.

If you believe your situation warrants special consideration, please provide detailed information when submitting your refund request.

Changes to This Policy

We may update this Refund Policy from time to time. The most current version will always be posted on our website with the effective date clearly indicated. Significant changes will be announced through our website or via email to registered users.

The refund policy in effect at the time of your purchase will apply to your transaction.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Info Panel Net
390 Edwards Estates
Kirstenton BS23 3YE
Email: [email protected]
Phone: +444393694674

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.